Refunds & Returns Policy – Zarai Mall

At Zarai Mall, we are committed to ensuring your satisfaction. If your product arrives damaged, defective, incorrect, or incomplete, please contact us within the applicable return window. Eligibility for a refund depends on the product category and condition. Please review the specific terms outlined below.

Important Notes Before Purchase

• Before placing an order, please carefully read the product details, return eligibility, and delivery charges.

• Only proceed with your purchase if you fully understand and agree to these terms.

• Orders placed without reviewing these conditions are not eligible for disputes based on misunderstanding.

Non-Returnable Products

• Products labeled as “No longer needed” are generally not eligible for return, unless explicitly stated.

• Fertilizers and pesticides are non-returnable if delivered as described and undamaged.

• For seeds or hybrid seeds, any issue arising after use or after the return period will be referred to the brand’s warranty center, if applicable.

• Products marked as “Non-returnable” on the product page are not eligible for return under any condition.

• Overseas products are excluded from this return and refund policy.

Valid Reasons for Return

1. Damaged or Defective Product

   • The item was physically damaged, broken, or defective upon arrival.

2. Incorrect or Incomplete Product

   • The delivered item differs from its description on our platform or has missing parts/components.

3. Product No Longer Needed (Applicable to select products only)

   • You changed your mind, no longer have use for the product, or were dissatisfied after unboxing.

   • Note: This applies only to selected items purchased through our website.

Return Process

To initiate a return, please contact Zarai Mall’s support team within the specified return window with your order details and reason for return. Our team will guide you through the next steps.